Reference · Logistics
From ticket backlog to short release cycles
Introduction of Scrum and DevOps in IT operations, IT service management with clear roles – with shorter release cycles and measurably fewer incidents.
Proof we're awesome
At a glance
- Industry
- Logistics
- Services
- IT Consulting
- Period
- 2024 – 2025
- Technologies
- Scrum, DevOps-Toolchain, ITIL-basiertes Service-Management, Jira
Starting point
A logistics company with 24/7 operations struggled with long release cycles, a growing ticket backlog and unclear responsibilities between development and operations.
Solution
Scerus accompanied the switch to Scrum teams with a DevOps toolchain, defined roles and responsibilities based on holacracy principles and established IT service management with clear escalation paths and SLAs.
Result
Release cycles shortened from eight weeks to two, the ticket backlog was reduced by 60 percent within six months and operational incidents decreased measurably.
»Roles are clear, decisions are made quickly, and we always know who is responsible.«
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